According to a new survey released today by [24]7, the intuitive customer experience company, today's smartphone owners want enterprises to know the context of their prior customer service interactions in order to provide a better experience. With the accelerating adoption of smartphones, consumers now engage with the world via multiple channels and devices.
Link:
www.marketwired.com/press-release/new-survey-says-four-out-five-smartphone-owners-say-context-matters-customer-service-1850862.htm
Link:
www.marketwired.com/press-release/new-survey-says-four-out-five-smartphone-owners-say-context-matters-customer-service-1850862.htm
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